We are all about speed, when a reader comes online and sends us a message for their concerns on either the content or even the platform, we rush to meet them with solutions that always leave both ends with smiles.
The majority of readers on our platform share the passion for technology on which we base the content and have worked towards. The best feeling is when a discussion breaks out on the content we have spent days close to weeks developing.
Controlling the traffic of mail we get from readers is no easy task, but we handle that with grace, with a 100% record of response in less than 3 hours from contact. What pleases us most is that readers always get their issues resolved each time we respond.
During work hours, it is possible for readers to get responses from the directors of our content company, with which flow all the support they require and sometimes personal calls. With that level of support, no wonder readers stay loyal through that years.